About the Role
We are hiring a Tech Support Executive – L2 to support key business operations and drive measurable outcomes. This role is ideal for a professional who can combine technical expertise, collaboration, and execution to deliver strong business results.
Key Responsibilities
• Position Overview: We are seeking a skilled and customer-oriented Level 2 Tech Support Executive to join our IT support team
• The ideal candidate will provide advanced technical support for desktop systems, email configuration, and printer setup
• You will also be responsible for troubleshooting complex issues, assisting less tech-savvy users, and using critical thinking to diagnose and resolve problems efficiently
• Requirements: Roles & Responsibilities: Provide Level 2 support for Windows desktops and laptops (hardware & software)
• Guide users with patience and empathy, especially those who are not tech-savvy
• Strong knowledge of Windows 10/11, MS Office, and common desktop applications
Required Skills
• 1+ years of relevant experience
• Strong communication, stakeholder management, and problem-solving skills
Preferred Qualifications
• Candidates who can join within Immediate Joiner are preferred
Job Details
• Employment Type: Permanent
• Location: Coimbatore
• Work Mode: Onsite/WFO