About the Role
We are hiring a Business Analyst – Now Assist + CSM Chatbot Implementation to support key business operations and drive measurable outcomes. This role is ideal for a professional who can combine technical expertise, collaboration, and execution to deliver strong business results.
Key Responsibilities
• 1. Requirement Gathering & Analysis
• 2. Chatbot & Now Assist Implementation
• 3. ServiceNow CSM Expertise
• 4. Stakeholder Management
• 5. Testing & Validation
• 6. Documentation & Training
Required Skills
• 8+ years of relevant experience
• Strong communication, stakeholder management, and problem-solving skills
Preferred Qualifications
• Relevant certifications preferred: (CSM, CSA, or AI-related)
• Candidates who can join within Immediate to 7 days are preferred
Job Details
• Employment Type: Permanent
• Location: Hyderabad, Delhi, Pune, Bengaluru, Mumbai, Ahmedabad, Chennai, Gurugram, Hyderabad
• Work Mode: Onsite/WFO