Position Overview: The Team Leader is primarily responsible for supervision and middle level management of all calling activity in the CRM division. Apart from being responsible for ensuring productivity metrics and quality, he/she is also responsible for the individual team’s contribution towards achieving company goals and objectives. The Team Leader is also responsible for handling escalations as well as handling calls to meet the client and/or internal SLAs of the programs
Requirements:
Roles & Responsibilities:
• Hands-on Experience in International Voice Process
• Excellent Communication
• Prior experience in team handling
• Prior experience in international sales
• Drive the team, manage, and deliver business demand.
• Flexible to work the night shift
Required Skill Set:
• Hands-on Experience in International Voice Process
• Hands-on Experience in product sales as Team Lead
• Flexible to work the night shift
• Responsible For: Achieving individual and team targets.
• Supervision Given: Will have to groom and manage a team of associates.
• Supervision Required: Shall report to the Process Manager
