About the Role
We are hiring a CRM Team Lead to support key business operations and drive measurable outcomes. This role is ideal for a professional who can combine technical expertise, collaboration, and execution to deliver strong business results.
Key Responsibilities
• Position Overview: The Team Leader is primarily responsible for supervision and middle level management of all calling activity in the CRM division
• Apart from being responsible for ensuring productivity metrics and quality, he/she is also responsible for the individual team’s contribution towards achieving company goals and objectives
• Supervision Given: Will have to groom and manage a team of associates
• Supervision Required: Shall report to the Process Manager
Required Skills
• 5+ years of relevant experience
• Strong communication, stakeholder management, and problem-solving skills
Preferred Qualifications
• Candidates who can join within Immediate Joiner are preferred
Job Details
• Employment Type: Permanent
• Location: Coimbatore, Bengaluru
• Work Mode: Onsite/WFO