About the Role
We are hiring enthusiastic and customer-focused Senior Process Associates – International Voice Process to join our growing team. This role is ideal for professionals with experience in international voice support who possess excellent communication skills and a passion for delivering exceptional customer service.
The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring a high level of customer satisfaction while working in a fast-paced international support environment.
Key Responsibilities
• Handle inbound and outbound customer calls for international clients in a professional and courteous manner
• Resolve customer queries, concerns, and complaints while ensuring first-call resolution whenever possible
• Provide accurate information regarding products, services, and company policies
• Maintain high standards of customer satisfaction by delivering exceptional service experiences
• Accurately document customer interactions and update records in CRM or internal systems
• Meet individual and team performance metrics including quality, productivity, and customer satisfaction targets
• Escalate complex customer issues to the appropriate teams whenever required
• Follow company policies, compliance guidelines, and standard operating procedures
• Collaborate with team members and management to improve service quality and operational efficiency
• Participate in training sessions, process updates, and continuous learning initiatives
Required Skills
• Minimum 1+ year of experience in an International Voice Process
• Excellent verbal communication skills in English with a neutral accent
• Strong customer service, listening, and interpersonal skills
• Ability to handle customer concerns professionally and effectively
• Basic computer proficiency and experience using CRM or customer support tools
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced, target-driven environment
• Willingness to work in US Night Shift
Preferred Qualifications
• Experience in customer support, technical support, or international BPO operations will be an advantage
• Strong communication, teamwork, and adaptability skills
• Candidates who can join immediately or within a short notice period will be preferred
• Age Criteria: Below 30 Years
Job Details
• Employment Type: Full-Time / Permanent
• Location: Bangalore
• Work Mode: Onsite
• Experience Required: 1+ Year in International Voice Process
• Shift: US Night Shift
• Work Schedule: 5 Working Days | Rotational Week Offs