SAP ERP Support Services
We have a dedicated SAP CoE (Center of Expertise) that supports SAP customers across India and Middle East. Our team of SAP S/4, SAP ECC, Business Intelligence, HANA, Basis, ABAP, Ariba, Hybris and C/HANA support experts provide first, second and third level AMS support, continuous enhancement and staff augmentation services. As a leading SAP Support Organization, we help you to stay abreast of the latest developments, assist you with desired enhancements, and keep your systems running, whether on cloud or on-premise
Maintenance
As your partner, Exiga offers services to help you maintain and enhance your SAP Solutions to make sure that your solution is always ready to serve you as best as it can. In case of any issues, you can rely on us to help you solve your problems efficiently and effectively. We help you troubleshoot your SAP system, liaise with SAP in the event of system bugs, and implement support packages.
Our application maintenance support team delivers cost-effective and customer responsive global support for all SAP Solutions. We use the SAP solution manager for all maintenance issues to keep track of incidents raised, adherence of SLAs, and documentation of solutions for future reference, providing you with a proven and independent AMS support tool for ensured business continuity.
Monitoring
We have a pro-active approach to problem resolution, as we rather help you prevent problems from occurring as opposed to fixing issues. As such we provide regular health checks on your system. We proactively monitor and optimize your IT performance. Working closely with your internal IT staff, our support experts are able to recognize potential IT issues and help resolve them before they become business problems.
For SAP environments, we use the SAP solution manager to monitor your SAP system. Integrated early-watch and alert functionality enables our support team to act timely and pro-actively. This ensures smooth operation, more satisfied end-users and a stable system environment.
Helpdesk
Supporting end-users is a difficult task, specifically if you are an SME. You may not have the manpower or the internal skill-set to provide solutions to all the potential issues that arise. In addition, continuously changing business requirements put constant pressure on the IT department to meet the need for quality, predictability and responsiveness.
We can provide 1st level support and work directly with your end-users for on-going maintenance and user support in the event you do not want to build up internal SAP support competence. Or we complement your internal helpdesk with 2nd and 3rd level support, supplementing your existing team for complex issue resolutions and enhancements.
Outsourcing
Running SAP as your key business tool can present a formidable challenge for your internal IT department, specifically if you are an SME. To continuously support the changing needs of your organization, you will need people with a broad spectrum of expertise in various modules of the SAP software. To recruit and retain such talent may prove difficult and costly, specifically given the industry-wide shortage of SAP skills.
There is a solution: SAP Application Outsourcing from Exiga. We can help you as an extended arm of your internal IT department. Our suite of services covers all aspects of SAP support, and can be tailored for your specific needs. Working with Exiga enables you to increase productivity and quality, focus on your core business and provide reliable support services to your end-users at potentially significantly reduced cost.
If you’d like to discuss any aspect of the smart factory, please don’t hesitate to contact us.